Welcome and Let's Get Started...
We know clinics are busy and can be cautious about adopting new systems - that’s why we’ve designed a clear, no-nonsense, structured, onboarding process that works around you and your team's schedule.
In just a few weeks, you’ll be streamlining workflows, connecting data and unlocking insights that optimise every step of the patient journey - all from one clear, connected platform.
👉Next: The Online Clinic Assessment
Week 1
Quick Clinic Assessment
We start by understanding your clinic’s current workflows and systems.
Start by completing a short online assessment here👉 start assessment
This gives us a clear picture of where you are now and helps us understand where Nathean could support your clinic best.
What we need from you at this stage
Just 5 minutes to complete the online assessment. That’s all it takes and you get instant results.
Outcome: Clear insight into your current setup and suggested improvements.
👉Next: Book a Review Call
Week 1
Review Call
Is Nathean right for your clinic? Let’s find out together.
Once you've completed the assessment, we’ll book a short no-obligation online review call to:
- Walk you through your results
- Discuss how Nathean can support your clinic
- Quick overview of the product
- Assess alignment before proceeding
What we need from you
A 15 -30 minute call with a decision-maker or lead clinician to review the results of the assessment.
Outcome: A mutual decision on whether Nathean is a good fit for your clinic's needs.
👉 Next: Systems Review
Week 2
Systems Review
Let’s check what we need to connect - quickly and clearly.
We’ll carry out a secure remote review of your current systems to:
- Understand your data sources, machines and structure
- Identify what’s needed for integration
- Discuss what key performance metrics drive the clinic
- Gather information to provide a tailored quotation
What we need from you
A 30 - 45 minute session with someone who understands your clinic’s systems - typically your Practice Manager and/or IT Support.
Outcome: A clear pricing quotation to fit your budget with detailed project plan.
👉 Next: Early Install and Feedback
Week 3
Early Install & Feedback
Experience the Nathean Platform in action - using your own clinic’s data.
Once we've agreed to proceed, we install a working version of the software so you can explore its capabilities and gain new insights into your clinics performance. This stage is all about real-world clarity, not theory.
We’ll show how it handles your actual data
You share your requirements so we tailor the setup
No disruption to your current systems
Read-only access to relevant data and a contact for feedback (e.g. practice manager and IT Support).
Outcome: Early confidence in the system and a clear sense of how Nathean seamlessly fits your clinic’s daily workflow.
👉 Next: Final Configuration
Weeks 4 - 5
Final Configuration
Your dashboards. Your data. Your way.
Now that we’ve gathered feedback, we fine-tune the system to suit your clinic’s goals:
Tailored dashboards built around your KPIs
Reporting aligned to your clinical and business needs
Checks to ensure everything is working smoothly
What we need from you
Agreement on what metrics matter most and availability to review the setup.
Outcome: A fully configured system that delivers the insights you care about - ready for go-live.
👉 Next: Go Live and Training
Week 6
Go Live & Training
Confident, ready, and live.
With your system fully configured, we switch to live mode and train your team to make the most of Nathean from day one.
Live data environment activated
Focused training sessions for clinicians, admin, and managers
All questions answered
What we need from you
Key team members available for 1–2 short (train the trainer) sessions.
Outcome: Your team are confident in how to use the Nathean system in day-to-day clinic life,
👉 Next: Ongoing Support
That's It!
You’re live and we’re staying with you.
Our work doesn’t stop at launch. We offer responsive, reliable support and dedicated account management for long-term success.
Help when you need it - fast
Regular check-ins to keep things working smoothly
New features and updates as they’re released
What we need from you
Open feedback and a designated clinic contact for ongoing communication.
Outcome: A long-term partner who helps your clinic stay sharp, efficient and helps you grow.
